“The real test isn’t where challenges appear. It’s how a lender behaves once they do.” says Gavin Diamond, CEO at Inspired Lending, in his opinion piece in The Intermediary magazine. 

“Familiarity removes unnecessary friction. Conversations become more straightforward, expectations are clearer and transactions progress more efficiently.”

“Reputation is rarely built on the day a loan completes; it’s built through dozens of decisions made consistently over time.”

See the full article here.